I want us to use this space to document bugs in the Blackboard system. If you come across anything buggy report it here using the following template:
Problem: Replicate: (steps to replicate issue) Cause: Solution:
Once an issue is confirmed then we can list these known issues on the web or in some kind of document to share with faculty/students.
Bugs
Confirmed Bugs
Problem: Green checkmarks showing in gradebook for quizzes instead of scores Replicate: Cause: Instructor checked the box "Hide the score of this test from the gradebook" in the test settings. Solution: If the box is unchecked then all attempts will be removed so it is important for the instructor to grade the tests manually before unchecking box. This option should not be used for exams.
Problem: Test page in Blackboard scrolls slowly when using Internet Explorer Replicate: N/A Cause: Timer script is causing issues with IE Solution: Open up "Tools" menu in IE, go to "Internet Options", click on the "Security" tab and enable the "Allow Status Bar Updates Via Scripts" option.
Problem: Graded Forum Gives Following Error - "The connection for the gradebook has been lost. It must be redefined in Modify Forum." Replicate: Check forum in gradebook Cause: Database disconnect between forum and gradebook Solution: Have Blackboard ASP Modify Database with following code -
-- Determine the linkrefid of the forum that needs a gradebook column
select registry_value from forum_registry where forummain_pk1=<forum
pk1> and registry_key='FORUM_GRADE_HANDLE';
-- Create new gradebook column to associate with the discussion board,
via the GUI.
-- Associate the forum with the gradebook column
update gradebook_main set linkrefid='<value above>' where pk1=<pk1 of
newly created gradebook column>;
commit;
Problem: Student could not login to Blackboard. She could login to the Portal fine and all other websites work(according to her) and when she tried to login to Blackboard, the page just tried to load, but eventually just said that it cannot connect. Replicate: Cause: Advanced JavaScript settings were not properly set Solution: Tried all usual steps:
(1) Used Mozilla Firefox instead of Internet Explorer (Still encountered same issue with either browser)
(2) Shut down the anti-virus/firewall program she had running
(3) Shut down the Windows firewall
(4) Cleared all personal data
(5) Restarted her computer
(6) Made sure no other programs are running in the system tray that interfere with the firewall
None of these worked, so in Mozilla Firefox, I had her change her advanced Javascript settings and she was able to log in.
How to: Select Tools > Click Options > (To the right of JavaScript) > Click Advanced... > Make sure only these boxes are checked:
Problem:
Replicate: (steps to replicate issue)
Cause:
Solution:
Once an issue is confirmed then we can list these known issues on the web or in some kind of document to share with faculty/students.
Bugs
Confirmed Bugs
Problem: Green checkmarks showing in gradebook for quizzes instead of scores
Replicate:
Cause: Instructor checked the box "Hide the score of this test from the gradebook" in the test settings.
Solution: If the box is unchecked then all attempts will be removed so it is important for the instructor to grade the tests manually before unchecking box. This option should not be used for exams.
Problem: Test page in Blackboard scrolls slowly when using Internet Explorer
Replicate: N/A
Cause: Timer script is causing issues with IE
Solution: Open up "Tools" menu in IE, go to "Internet Options", click on the "Security" tab and enable the "Allow Status Bar Updates Via Scripts" option.
Problem: Graded Forum Gives Following Error - "The connection for the gradebook has been lost. It must be redefined in Modify Forum."
Replicate: Check forum in gradebook
Cause: Database disconnect between forum and gradebook
Solution: Have Blackboard ASP Modify Database with following code -
-- Determine the linkrefid of the forum that needs a gradebook column
select registry_value from forum_registry where forummain_pk1=<forum
pk1> and registry_key='FORUM_GRADE_HANDLE';
-- Create new gradebook column to associate with the discussion board,
via the GUI.
-- Associate the forum with the gradebook column
update gradebook_main set linkrefid='<value above>' where pk1=<pk1 of
newly created gradebook column>;
commit;
Problem: Student could not login to Blackboard. She could login to the Portal fine and all other websites work(according to her) and when she tried to login to Blackboard, the page just tried to load, but eventually just said that it cannot connect.
Replicate:
Cause: Advanced JavaScript settings were not properly set
Solution: Tried all usual steps:
(1) Used Mozilla Firefox instead of Internet Explorer (Still encountered same issue with either browser)
(2) Shut down the anti-virus/firewall program she had running
(3) Shut down the Windows firewall
(4) Cleared all personal data
(5) Restarted her computer
(6) Made sure no other programs are running in the system tray that interfere with the firewall
None of these worked, so in Mozilla Firefox, I had her change her advanced Javascript settings and she was able to log in.
How to: Select Tools > Click Options > (To the right of JavaScript) > Click Advanced... > Make sure only these boxes are checked: